{"xsrfToken":"f08cd734d909e5650fd2ae57fe7580537a9a8726_lout","branding":{"id":"4","key":"isd","name":"IPBES Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#98b877","headerLinkHoverBGColor":"#98b877","headerBadgeColor":"#98b877"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b772d0d0-4d45-412c-952e-cc4d5d4625bc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjU5OTU0Ny1hY2Y1LTQ5MWMtOGU0MS02NTc2NzEwNDI0MmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI3NzJkMGQwLTRkNDUtNDEyYy05NTJlLWNjNGQ1ZDQ2MjViYyI6WyJyZWFkIl19LCJleHAiOjE3NDM3NDYzNDYsIm5iZiI6MTc0Mzc0NTc0Nn0.Vc9uZnlL6cKkot8tOQraGXo_0_0UTvWax35JlCSfn8w&client=e2599547-acf5-491c-8e41-65767104242c&mode=fit","logoId":"b772d0d0-4d45-412c-952e-cc4d5d4625bc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009390","helpCenterTitleColor":"#009390","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"isd","projectId":10009,"serviceDeskId":4,"name":"IPBES Service Desk","description":"<p>Please fill out the form and our IT service team will be in touch with you shortly.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"96","name":"IT Support","descriptionHtml":"","callToAction":"IT Support","introHtml":"","icon":10472,"iconUrl":"https://ipbessecretariat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[18],"key":""},{"id":"100","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ipbessecretariat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"105","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10466,"iconUrl":"https://ipbessecretariat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"101","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://ipbessecretariat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75b12be0-8dc0-3d36-8dbd-059eaa4872fa","appLinkName":"System Confluence","appLinkUrl":"https://ipbessecretariat.atlassian.net/wiki","spaceKey":"ISD1","spaceName":"IPBES Service Desk","spaceUrl":"https://ipbessecretariat.atlassian.net/wiki/spaces/ISD1","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":4,"kbLinkDomainURLs":["https://ipbessecretariat.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjU5OTU0Ny1hY2Y1LTQ5MWMtOGU0MS02NTc2NzEwNDI0MmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NDY5NDYsIm5iZiI6MTc0Mzc0NTc0Nn0.Ay872whQr592jflEtejRxcEterR4woDSnITX2cOu8AI","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"e2599547-acf5-491c-8e41-65767104242c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":96,"projectId":10009,"form":{"name":"IT Support","descriptionHtml":"","callToAction":"IT Support","intro":"","instructions":"","icon":10472,"iconUrl":"https://ipbessecretariat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10159","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Problem category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10050","label":"Application form","selected":false,"children":[]},{"value":"10064","label":"Business process improvement","selected":false,"children":[]},{"value":"10055","label":"Feature request","selected":false,"children":[]},{"value":"10053","label":"Mailing list","selected":false,"children":[]},{"value":"10056","label":"Other","selected":false,"children":[]},{"value":"10054","label":"Report a bug","selected":false,"children":[]},{"value":"10051","label":"User account","selected":false,"children":[]},{"value":"10063","label":"Website","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What are you having issues with?","descriptionHtml":"<p>What are you having issues with?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please explain the issue you are experiencing (with much detail as possible)","descriptionHtml":"<p>Please explain the issue you are experiencing (with much detail as possible)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10051","fieldConfigId":"10162","label":"Problem category","description":"Select a category","descriptionHtml":"<p>Select a category</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"Application form","selected":false,"children":[]},{"value":"10107","label":"Feature request","selected":false,"children":[]},{"value":"10108","label":"User account","selected":false,"children":[]},{"value":"10109","label":"Report a bug","selected":false,"children":[]},{"value":"10110","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/96","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/96","calendarParams":{"firstDay":0,"date":"2025-04-04T07:49:06+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75b12be0-8dc0-3d36-8dbd-059eaa4872fa","appLinkName":"System Confluence","appLinkUrl":"https://ipbessecretariat.atlassian.net/wiki","spaceKey":"ISD1","spaceName":"IPBES Service Desk","spaceUrl":"https://ipbessecretariat.atlassian.net/wiki/spaces/ISD1","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":4,"kbLinkDomainURLs":["https://ipbessecretariat.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjU5OTU0Ny1hY2Y1LTQ5MWMtOGU0MS02NTc2NzEwNDI0MmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NDY5NDYsIm5iZiI6MTc0Mzc0NTc0Nn0.Ay872whQr592jflEtejRxcEterR4woDSnITX2cOu8AI","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"e2599547-acf5-491c-8e41-65767104242c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}